Shipping policy

Last updated: September 8, 2026

Shipping is free on every RivetOak order. There is no minimum spend and no delivery charge added at checkout.

Delivery area

We deliver throughout the 48 contiguous United States and Washington DC.

We are not able to send orders to Alaska, Hawaii, or US territories such as Puerto Rico, Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands, nor to APO, FPO or DPO military addresses. We do not ship outside the United States. If your address sits outside our delivery area, you will not be able to complete checkout.

PO box addresses

We cannot deliver to PO boxes. Orders travel with a variety of carriers and several of them are unable to serve PO box addresses, so a street address is required at checkout. If an order reaches us with a PO box address we will get in touch to ask for an alternative, and where we are unable to reach you the order will be cancelled and refunded in full.

Getting your order ready

Orders are prepared and dispatched within 1–3 business days, unless the product page says otherwise. Business days run Monday to Friday and exclude public holidays, so anything ordered over a weekend or holiday begins its journey on the following business day.

How long delivery takes

After dispatch, parcels usually arrive within 3–5 business days. Counting preparation and transit together, most orders reach their destination roughly 4–8 business days from the moment they are placed.

These timings are estimates rather than guarantees.

Who carries your parcel

Everything travels by ground service. We work with national, regional and last-mile carriers alike, and the carrier for any given parcel is chosen according to where it is going, how large and heavy it is, and which warehouse is sending it.

The carriers we use include, though are not limited to, UPS, FedEx, USPS, DHL eCommerce, OnTrac, GLS, Amazon Shipping, Veho, UniUni, SpeedX, Better Trucks, CDL Last Mile, LSO (Lone Star Overnight) and Spee-Dee Delivery. We add and remove carrier partners from time to time, so this list may change.

We are not able to ship by a carrier of your choosing, and we cannot promise that a particular order will travel with a particular carrier.

Orders that arrive in more than one parcel

Our stock is held across several warehouses around the country so that orders travel the shortest distance possible. When an order contains more than one item, those items may be picked at different sites and therefore arrive separately, on different days and under different tracking numbers. Nothing has gone wrong if this happens.

Tracking your order

As soon as your order leaves us you will receive a dispatch email containing tracking details, with a separate set of details for each parcel where an order has been split. Tracking can take up to 24 hours to begin showing movement after the carrier first scans the parcel.

Making sure your address is right

Please take a moment to check your delivery address before you pay. We cannot take responsibility for orders sent to an address that was entered incorrectly or incompletely. Should a parcel come back to us as undeliverable, we will be in touch to arrange for it to be sent out again or to refund you.

Circumstances beyond our control

Carrier delays, severe weather, and other events can affect the delivery estimate. If something goes wrong in transit, we will help resolve it as described below.

If your parcel is missing or damaged

Please contact us if the delivery estimate has passed, tracking stops updating, or a parcel marked delivered cannot be found. Include your order and tracking numbers if available. Check your delivery address and safe drop-off locations, and keep photos and packaging if the parcel arrived damaged.

We will investigate with the carrier and keep you informed. You do not need to settle a carrier claim yourself. If the parcel is confirmed lost before delivery or delivered to the wrong address despite a correct address on your order, we will provide a free replacement or refund. If the carrier cannot confirm delivery and the issue is still unresolved 10 business days after your report, we will offer a replacement or refund.

For items damaged in transit, RivetOak pays approved return and replacement shipping. If a replacement is unavailable, we will refund the affected item. Please wait for our return instructions, particularly for damaged batteries, liquids, or other potentially hazardous goods.

A delivery scan alone does not close our review. We consider the available delivery evidence. Theft after confirmed delivery to the correct address and mistakes in an address supplied at checkout are reviewed separately and are not automatically covered. Nothing in this policy limits rights that cannot be excluded under applicable law.